Last updated 28 October 2026.
These terms apply to purchases from Tarina Engravers Oy (Business ID 3660000-8), Pakkalanrinne 2, 01510 Vantaa, Finland, email hello@tarinaengravers.fi, phone +358 45 872 2919. They do not limit the rights consumers have under Finnish mandatory law, in particular the Consumer Protection Act.
Prices are in euro. Tarina Engravers Oy is not currently registered for VAT, so no VAT is charged (VAT 0%). The delivery fee is shown at checkout before you order and added to the total. When a product is on sale, the crossed-out price is the lowest price it had in the 30 days before the reduction.
Because we are not VAT-registered, our receipts show no VAT and cannot be used to deduct VAT. Business customers can enter their company name and VAT number at checkout to have them on the receipt. If we register for VAT, these terms and the prices shown at checkout will be updated.
Choose your product, enter your engraving text and options, and pay with the Place order and pay button. The contract is formed when your payment is completed and we send the order confirmation by email. Please keep the confirmation: it contains your order details and a link to these terms.
We engrave exactly the text you submit, so please check spelling, names and dates before ordering. We cannot replace an item because of a mistake in the text you gave us. If anything in your order is unclear, we contact you before making it.
Payments are handled by our payment provider Stripe. You can pay by card (Visa, Mastercard and others), MobilePay, Apple Pay, Google Pay or Klarna. If you choose Klarna's pay later or instalments, Klarna's own terms apply to that payment. Payment is taken when you place the order. We never see or store your full card details.
For now we deliver by hand only: we bring your order ourselves to an address in Helsinki, Espoo, Kauniainen or Vantaa. Checkout checks your postcode, and we cannot yet take orders for delivery anywhere else in Finland or abroad. Hand delivery costs 2.99 € and is free for orders of 20 € or more (after discounts). The delivery fee for your order is shown at checkout before you pay.
Engraved items are usually ready within 3–10 working days. When your order is ready, we contact you by email or phone to agree a delivery time. If no other date is agreed, we deliver within 30 days of your order. If we cannot meet the agreed time, we tell you, and you may cancel the order and get a full refund.
The risk passes to you when we hand the goods to you or to the person you named. Please check them on delivery and tell us about any visible damage straight away.
Consumers may withdraw from a purchase within 14 days of receiving the goods, without giving a reason. To do so, tell us clearly by email, for example: "I withdraw from my purchase of [product], order [number], received on [date]. Name, address."
Return the goods within 14 days of telling us, either by post to Tarina Engravers Oy, Pakkalanrinne 2, 01510 Vantaa, or by handing them back to us at a time we agree. You pay any cost of returning them. We refund the price and the delivery fee you paid within 14 days of receiving your notice, using the same payment method, but we may wait until we have received the goods back. If the goods have been handled more than needed to examine them, we may deduct their loss in value.
Personalised items: under the Consumer Protection Act (ch. 6 s. 16) the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. Engraved and made-to-order items therefore cannot be returned, unless they are faulty or we made a mistake.
If an item is damaged, faulty or not engraved as you ordered, tell us within a reasonable time after you notice it, ideally with photos, at hello@tarinaengravers.fi. We will repair or replace it, or refund it, at no cost to you, in line with your rights under chapter 5 of the Consumer Protection Act.
If you send a photo, logo, artwork or text to engrave, you confirm that you may use it. We may decline content that is unlawful or offensive or that infringes the rights of others.
We use what you send only to make your order, and delete photos and artwork about three months after delivery (see our Privacy Policy). Please keep your own copy.
For business customers, our liability is limited to the value of the order and does not cover indirect losses. This section does not apply to consumers.
Please contact us first; we want to put things right. Consumers can get free help from the Consumer Advisory Services of the Finnish Competition and Consumer Authority (kkv.fi) and can take a dispute to the Consumer Disputes Board (kuluttajariita.fi). These terms are governed by Finnish law.
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